Shipping and delivery
We’re committed to getting your order to you as quickly and accurately as possible. Below you’ll find all details about our shipping and delivery process.
Order Processing
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Orders are processed within 1–3 business days.
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Once your order ships, you’ll receive a tracking email with the details.
Delivery Timeframes
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Average delivery time is 5-9 business days, depending on your shipping address.
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During peak periods or due to customs inspections, occasional delays may occur.
Shipping Method & Origin
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All orders are shipped directly from our supplier in China.
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Depending on your country of delivery, customs duties and taxes may apply. These charges, if any, are the responsibility of the customer.
Shipping Fees
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Shipping fees are shown at checkout.
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Rates depend on parcel weight, destination country, and the selected shipping method.
Delivery Responsibility
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If the tracking status confirms delivery to the address provided at checkout, responsibility for the parcel transfers to the customer.
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Please ensure your delivery address is correct. Any address errors must be reported within 24 hours of placing your order.
Questions?
If you have any questions about shipping or delivery, please contact us at info@maple-grace.com.
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